Le démontage du mouvement
Le mouvement est intégralement démonté et tous les composants sont examinés avec le plus grand soin. Ceux qui ne correspondent plus aux critères de Rolex sont systématiquement remplacés.
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Madrid
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Le personnel compétent consigne vos éventuelles demandes lorsque vous lui remettez votre montre. Celle-ci est ensuite transmise à un horloger.
Votre montre est attentivement examinée par un horloger qui estime les interventions à effectuer et établit un devis. Une fois celui-ci accepté, le service peut commencer.
Le mouvement, encore doté du cadran et des aiguilles, est extrait du boîtier dont le bracelet a été préalablement détaché. Mouvement, boîtier et bracelet seront traités séparément durant le service, avant d’être réassemblés à la fin de la procédure.
Le mouvement est intégralement démonté et tous les composants sont examinés avec le plus grand soin. Ceux qui ne correspondent plus aux critères de Rolex sont systématiquement remplacés.
Les différents composants sont nettoyés dans des bains à ultrasons, de façon à éliminer les impuretés.
Une fois nettoyés, les composants sont séchés puis le mouvement est intégralement remonté et lubrifié. L’horloger règle une première fois le mouvement selon les critères de précision de la marque.
L’horloger visse ensuite le fond du boîtier puis votre montre est testée pendant vingt-quatre heures au moins. Ce test, propre à la marque, permet de vérifier le bon fonctionnement du mouvement dans la durée.
L’étanchéité de votre montre est contrôlée à l’aide d’un test sous pression dans l’eau, puis le bracelet est remonté sur le boîtier.
Votre montre est désormais prête pour un contrôle final. Au cours de celui-ci, l’horloger vérifie que les fonctions sont parfaitement opérationnelles et que l’apparence esthétique est irréprochable.
À la fin du service, votre montre vous est rendue dans une pochette de protection et est assortie d’une garantie de service internationale d’une durée de deux ans portant sur les pièces et la main-d’œuvre.
Rolex s’engage pleinement pour vous proposer un service après-vente de premier ordre. Grâce à l’exigence et au savoir-faire de nos horlogers, votre montre Rolex peut traverser le temps en conservant à la fois une fiabilité et une beauté exceptionnelles.